Frequently Asked Questions TECHNICAL PROBLEMS
What is the best internet browser for exploring this site? S&W Plastic's website has been optimized for Microsoft Internet Explorer 8, and the latest versions of Google Chrome, Mozilla Firefox, and Apple Safari. If you decide not to use any of these recommended browsers, you may experience difficulties viewing our site. How do I report a problem with your website? If you are experiencing problems specific to our website, please click here for an email form to send us details of the issues your are experiencing. To help us better resolve the problem, please include in the message: the browser you are using (Chrome,Firefox, Internet Explorer, etc.), and your operating system (Windows, Mac OS, etc.). We will respond within 24 hours. If you would like immediate assistance, please feel free to call customer service at (909) 390-0090, Monday - Friday, 8AM - 5PM PST. How do I report a problem with my computer? Although our technical support may have some knowledge on various computer models and builds, it is best to contact customer service of your computer brand or the store where you originally purchased your computer.
The website is loading slowly, what can I do to make it faster? At minimum, a 56K connection is required to view our site. However, it's even better if you have a fast internet connection such as cable, DSL, or FiOS, as the site's text and images will load much faster. Also, having too many programs open on your computer at the same time can slow down your computer, causing the website to load slowly. I'm creating a new account, but when I type in the security code it doesn't work. What should I do? We require a security code when you create an account to prevent robots from making accounts. Also, the security codes are not case-sensitive, meaning if you see an "R" you can enter it as either "r" or "R". If you are still having trouble please call (909) 390-0090 and we will gladly create an account for you. |
